Source: https://quietmachines.fyi/wisp/guides/troubleshooting
Content coverage: article. HTML at the source URL is the canonical page.

# When the words do not land.

Check the microphone, permissions, target field, and model before changing your workflow.

## Wisp cannot hear me

Check Wisp’s microphone picker, macOS Microphone permission, and the selected device’s input level. Try the built-in microphone to isolate a headset or routing problem. Speak a short sentence in a quiet room.

## Words appear, but are not inserted

Check Accessibility access for Wisp in System Settings → Privacy & Security. Click in an ordinary text field that accepts pasted text and retry. Password fields are deliberately skipped. If insertion fails, the notch keeps the text available to copy.

## I switched apps while speaking

Wisp avoids inserting the current sentence if its target changes mid-sentence. Finish a sentence before moving to a different app. Recover the text with Copy text rather than repeating an entire passage.

## The shortcut does not start a session

Check the configured combination in Settings. A conflicting global shortcut may need a different combination. If you are holding it, release to finish; if you tap, it starts a hands-free session.

## Transcripts work, but summaries do not

Meeting summaries and Smart cleanup depend on Apple Intelligence availability and language support. Confirm it is enabled and its model is ready. You can continue using standard cleanup and transcripts without it.

## Still stuck?

Email support with your macOS version, Mac model, and the steps that reproduce the issue. Troubleshooting recordings are off by default. Only enable or share recordings if you are comfortable including their contents.

## Related guides

- [Your first five minutes with Wisp.](https://quietmachines.fyi/wisp/guides/getting-started)
- [Find your way to talk.](https://quietmachines.fyi/wisp/guides/dictation)