Source: https://quietmachines.fyi/wisp/support
Content coverage: overview. HTML at the source URL is the canonical page.

# Wisp support

Email support@trillium.one. Include your Mac model, macOS version, and steps to reproduce the problem. For purchases, include your order email. Private recordings and transcripts are not needed in the first message.

- [Your first five minutes with Wisp.](https://quietmachines.fyi/wisp/guides/getting-started): Check your Mac, allow the permissions you need, and put your first sentence into a text field.
- [When the words do not land.](https://quietmachines.fyi/wisp/guides/troubleshooting): Check the microphone, permissions, target field, and model before changing your workflow.
- [Languages, models, and what to expect.](https://quietmachines.fyi/wisp/guides/languages): Understand speech language selection, offline setup, and the extra requirements for AI summaries.